Scheduling Questions

When and why do I call in for scheduling?

If you are licensed security please call the office Monday at 10 AM. If you are unlicensed staff please call the office Tuesday at 10 AM. We ask you to call in to maintain communications weekly. The schedulers will call you back each week.

**If you are scheduled for a one man post, find out if you are relieving a guard, or if a guard will be relieving you.  That way, if your replacement doesn’t show up, you aren’t just  leaving the post unattended.  In that situation you would call shift reporting, or if you can’t get ahold of anyone there, the scheduling pager.***

I called into scheduling today and didn’t receive a call back yet. Did they forget about me?

The scheduling department calls back in the order the calls were received. If you called in on a Tuesday at 1300 there is a good chance there are a many people who called in first. Please be patient as it can take several days to get through the call list.

Can my schedule be sent via email or text?

No, we expect you to be writing down your schedule as you accept shifts. If you are unable to write down your shifts when speaking to the scheduling office please return their call when you are able to write down the shifts you accept.

Is there a Supervisor?

That depends on the event.  Find this out while you are being scheduled, as well as where to meet the Supervisor on site.

Where is parking and/or dispatch located for ‘X’ venue?

Please refer to the maps section our employee portal. There is a search bar in the top left corner where you can type in what you are looking for.   There you will find maps, parking information and dispatch information for most of our venues.  If you do not find the information you need here please contact the office Monday-Friday 1000-1800 and speak with the schedulers.

What uniform do I need to wear?

Black pants must be worn for indoor venues such as Comerica, Talking Stick Resort Arena, Gila River Arena and Chase Field. Black shorts are permitted at outdoor events. Ask your scheduler as you are being scheduled if you are unsure. If you are unlicensed you should be wearing a STAFF shirt, never a security shirt.  If you are licensed you should be wearing a SECURITY shirt.  Shirts will be on site at larger events when dispatch is open. Please confirm that shirts will be available as you schedule also. These are the only variables in your uniform so you should always also have your black shoes, belt, flashlight, and field cards.

We do NOT have people on call that can run you a shirt if you go to a shift and they are not available, so it is important to make sure that 1) there will be someone there to provide you with one, or 2) you have your own prior to your shift.  You can sign out a shirt at the T.E.A.M. office Monday through Friday 1000-1800.  ASK SCHEDULING if you do not know.

How do I know if I need to bring my own shirt?

Ask scheduling if there will be a supervisor to provide a shirt.  If not, you will need to get one before your shift during office hours (Mon-Fri, 1000-1800)

Can I get a TEAM hat?

Yes, all you have to do is ask.  IF we have some in stock, we can provide one to you.  Otherwise a plain black or white baseball cap is allowed unless you are indoors.

Do I need to call the 619 phone to report in for my shift and what’s that number?

You will only call the 619 phone  if you are on post with no supervisor or you are supervising an event.  If it’s say, a three person call with no supervisor, one person can call in for everyone.  Supervisors call in their employees.  That lets us know that you have arrived to your post.  If you post has sign in sheets you must still call if you are alone.  The number is 602-619-8326.  Please only call the ON DUTY manager via the shift reporting phone number.  If you have questions, this is also the number you should call.

What position will I be working?

The schedulers do not have access to this information unless you are on a smaller call in which case the schedulers will provide you with the information you need to fulfill the client’s requests.   Specific deployment  is determined by the supervisor most of the time.

Is there Equipment for the event?

The schedulers will be able to answer this for you, if you are supervising or being the lead for an event.  They can look at the work order to determine then and relay that info to you.  However, always ASK if you will need to pick up equipment.  It is generally ready to pick up the day before your shift, so that you have time to charge the machines, etc. if you have equipment with those needs.  However, if you cannot pick it up until the day of your shift, we need to know that so that we can “pre-charge” any items that need to be charged.  If we don’t, you will get dead equipment and won’t have any time to charge it.

Am I allowed to contact the client?

On some occasions the clients give us their number (or an on-site contact) so that we can contact them when we get there, in order to be briefed. If you are relieving a team guard, chances are that guard has already spoken to the client and knows what to do; therefore he will be the one briefing you.

Who do I call if something happens? (a fence broke, client wants guards to stay late, my replacement isn’t here)?

You need to talk to a manager. The manager on 619 Shift Reporting is available between 7 am and 11 pm. Patrol Services is available between 9 pm and 5 am.   The manager on 619 will handle most of these situations, but if it’s after hours you can call patrol and they will call us if needed. Between 5 am and 7 am, you can call the client emergency pager, but it pages 4 or 5 of us in the office, so please only use that number if absolutely necessary.